Our Solutions

The Problems We Solve. The Value We Deliver.

Berg PracticeHub is the digital practice engine that helps healthcare practices become visible, bookable, automated, productive and growth-ready. Here is exactly what each solution does for your practice.

Practice Essentials

R299 pm + R999 once-off setup

Your professional website, online booking, calendar, basic patient history/records, basic notes and one custom email address — powered by Berg PracticeHub.

The Problem

Your practice has no website or an outdated one. Patients search for "GP near me" or "dentist in [city]" and find your competitors instead. Without a professional online presence, patients question your credibility before they even call.

What We Deliver

A professional, mobile-responsive healthcare website that makes your practice visible on Google, presents your services clearly, lets patients book online, and establishes trust before the first appointment.

Everything included in Practice Essentials:

  • Professional healthcare website — custom-designed for your practice, not a template
  • Hosting and SSL certificate — secure, fast, always online
  • Doctor bio and services pages — professional profiles for each practitioner
  • Online appointment booking — patients book 24/7 from your website
  • Full calendar — day, week and month views for your reception team
  • Multiple practitioner support — manage schedules for multiple doctors
  • Basic patient history and records — see previous visits and patient details
  • Basic clinical notes — record consultation notes per visit
  • Google Maps integration — patients find your physical location easily
  • Local SEO foundation — optimised for local healthcare searches
  • POPIA-aware workflows — built with South African data protection in mind
  • 1 custom email address — e.g. info@yourpractice.co.za
  • WhatsApp chat button — instant patient enquiries
  • Berg Portal dashboard — manage everything from one login
Ask About Essentials

Smart Practice

R499 pm + R1,499 once-off setup

Recommended

Everything in Practice Essentials, plus automated communication and online payments via Yoco or PayFast integrations.

The Problem

Your reception team spends hours on the phone confirming appointments and chasing no-shows. Patients forget appointments, don't show up, and your practice loses revenue. You have no way to collect payments online.

What We Deliver

Automated confirmation and reminder messages via email, WhatsApp and SMS. Patients get reminded automatically, no-shows drop significantly, and your reception team reclaims hours of admin time. Plus online payment collection through Yoco or PayFast.

Everything in Essentials, plus:

  • Automated email booking confirmations — patients get instant confirmation
  • Automated email appointment reminders — reduce no-shows automatically
  • WhatsApp and SMS automation — reminders via channels patients prefer
  • Post-visit follow-up communication — automated check-ins after appointments
  • Automated patient feedback requests — collect reviews and improve service
  • Accept online payments via Yoco or PayFast integrations — collect consultation fees online
  • Calendar sync — sync with Google Calendar or Outlook
  • 300 notifications included per month — WhatsApp, SMS and email
  • 2 custom email addresses
Ask About Smart Practice

Practice Productivity

R999 pm + R1,999 once-off setup

Everything in Smart Practice, plus advanced notes, AI-assisted note drafting, intake forms, sick notes and prescription drafting for practitioner review.

The Problem

Practitioners spend too much time on paperwork — writing notes, generating sick notes, drafting prescriptions. Administrative burden eats into patient time and causes burnout.

What We Deliver

AI-assisted clinical note drafting, sick note generation and prescription drafting — all for practitioner review before issuing. Digital intake forms replace paper. Your practice becomes more efficient without compromising clinical quality.

Everything in Smart Practice, plus:

  • AI-assisted clinical note drafting — saves practitioners time on documentation
  • Practitioner-reviewed sick note generation — draft sick notes for practitioner sign-off
  • Prescription drafting for practitioner review — streamline prescription workflows
  • Digital intake forms — patients complete forms before arrival
  • Richer patient history and records — comprehensive clinical history per patient
  • 3 custom email addresses
Ask About Productivity

Practice Growth

R1,499 pm (R1,999 with Instagram) + R2,499 setup

Everything in Practice Productivity, plus Facebook management, 2–3 Facebook posts per week, Google Business Profile updates, review response support and ads management.

The Problem

Your practice has a good service but struggles to attract new patients. Your Google Business Profile is outdated, you have no Facebook presence, negative reviews go unanswered, and you have no way to run targeted ads to reach patients nearby.

What We Deliver

Proactive digital marketing and reputation management. We manage your Facebook page, keep your Google Business Profile updated, respond to reviews on your behalf, and run targeted Google and Facebook ads to attract new patients.

Everything in Productivity, plus:

  • Facebook page management — we manage and maintain your practice's Facebook page
  • 2–3 Facebook posts per week — consistent, professional content
  • Google Business Profile updates — keep your listing fresh and accurate
  • Review response and reputation support — manage your online reputation
  • Google and Facebook ads management — targeted campaigns to attract patients
  • Instagram management — optional add-on at +R500 pm
  • 3 custom email addresses

Berg charges 20% of monthly ad spend where Berg manages ads. Ad spend is separate and paid directly by the client. Berg does not guarantee leads, patient numbers, return on ad spend, rankings or bookings.

Ask About Growth

Custom Practice

Chat to us · Setup from R5,000

For advanced workflows such as WhatsApp booking assistants, payment links, deposits, custom payment flows, integrations and bespoke patient journeys.

The Problem

Your practice has unique workflows — perhaps you need WhatsApp-based booking, deposit collection before appointments, custom payment flows, or integration with third-party systems that standard packages cannot accommodate.

What We Deliver

A bespoke Berg PracticeHub configuration tailored to your exact operational needs. We scope, design and build custom workflows that fit your practice perfectly.

Custom-only capabilities include:

  • WhatsApp booking assistants — patients book via WhatsApp conversation
  • Payment links and booking deposits — collect deposits before appointments
  • Partial payments and custom payment rules — flexible payment workflows
  • Advanced payment reminders — automated balance and payment reminders
  • Custom integrations and API access — connect to your existing systems
  • Bespoke patient journeys — custom-designed patient flows
  • Multi-location support — manage multiple practice branches
  • Priority support and dedicated account manager
Request a Custom Proposal

Ready to solve these problems for your practice?

Chat to us on WhatsApp and we will recommend the right Berg PracticeHub package for your needs.